The owner of the online shop PESU24.ee (hereinafter referred to as the Online Shop) is LSHOP OÜ (registration code 14810168), located in Harju county, Rae municipality, Peetri alevik, Sinilille tee 2/4-7, 75312.
Validity of the sales contract, commercial and price information
The terms and conditions of sale apply to the purchase of goods from the Online Shop. The prices of products sold in the Online Shop are indicated with the products. The price is subject to a delivery charge.
The delivery fee depends on the location of the buyer and the delivery method. The delivery charge is displayed to the buyer when placing the order.
Information about the goods is provided on the Online Shop directly next to the goods.
Placing an order
To order, you must add the products you want to your shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee is then displayed on the screen, which can be paid securely through the major bank links in Estonia.
NB: When paying by bank transfer, be sure to press the "Back to merchant" button on the bank page.
Payments are mediated by Maksekeskus AS. Payment takes place outside the Online Shop in a secure environment - in the case of payment by bank transfer in the secure environment of the respective bank and in the case of payment by credit card in the secure environment of Maksekeskus AS. The Seller does not have access to the customer's bank and credit card details. The contract enters into force as from the date of receipt of the amount due in the current account of the Online Shop.
The owner of the online shop is the controller of personal data and forwards the personal data necessary for the execution of payments to the processor Maksekeskus AS.
If the goods ordered cannot be delivered due to expiry of the goods or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.
Delivery
Goods are sent to Estonia, Latvia, Lithuania, Finland and Sweden.
To pick up the goods, the buyer has the following options: Omniva, Itella Smartpost and DPD parcel machines.
The shipping costs are borne by the buyer and the corresponding price information is displayed in the shipping method if the appropriate country is selected.
Shipments within Estonia usually arrive at the destination specified by the buyer within 1-3 working days from the entry into force of the sales contract. Outside Estonia, delivery takes up to 7 calendar days.
In exceptional cases, you have the right to have the goods delivered within up to 45 calendar days.
Right of withdrawal
After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days.
For hygiene and health reasons, for intimate products (stockings, body stockings, bodysuits, lingerie, nightwear, thongs, panties, corsets, role-play costumes, adult products, etc.) the 14-day right of withdrawal applies only if the product has not been opened and the security stickers have not been tampered with.
The right of withdrawal does not apply if the buyer is a legal person.
In order to benefit from the 14-day right of return, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.
In order to return the goods, you must submit a withdrawal request to support@pesu24.ee within 14 days of receipt of the goods. The declaration can be a free-form e-mail.
The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. wrong or defective goods).
The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within that period.
Upon receipt of the goods to be returned, the online shop will return to the buyer immediately, but not later than 14 days from the date of receipt of the withdrawal, all payments received from the buyer under the contract.
The online shop may refuse to make refunds until it has received the goods that are the subject of the contract or until the buyer has provided proof that it has returned the goods, whichever
is the earlier.
If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to a mistake.
Right to lodge a complaint
The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery and which will become apparent within a maximum of two years from the delivery of the goods to the buyer. During this first six months after the delivery of the goods to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.
In the event of a defect, the buyer has the right to contact the online shop within two months at the latest by sending an e-mail to support@pesu24.ee.
The online shop is not liable for defects that occur after the goods have been delivered to the buyer.
If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees for the sales contract.
The online shop will respond to the consumer's complaint in writing or in a format that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online shop uses the personal data provided by the buyer (including name, telephone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer.
The online shop transfers personal data to transport companies in order to deliver goods.
The online shop sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has made his/her wish known.
for direct mail notifications.
The purchaser may opt-out of receiving offers and newsletters by email at any time by notifying us by email or by following the instructions in the email containing the offers.
Dispute resolution
If the buyer has any complaints about the Online Shop, they should be sent by e-mail to support@pesu24.ee.
If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. You can read the terms and conditions of the procedure and submit an application here. The Consumer Disputes Committee is competent to settle disputes arising from a contract between the buyer and the online shop. The examination of the buyer's complaint by the Commission is free of charge. The buyer may refer the matter to the European Union's consumer dispute resolution platform.